SHIPPING & RETURNS
Shipping
What Shipping Methods Are Available?
1st Class 1 to 2 days and 2nd Class 3 to 5 days
How Long Will It Take To Get My Package?
Up to 48hrs OR 2 to 3 working days
Do You Ship Internationally?
No
Return & Exchange Policy
How do I make a return?
1. Contact Us
Returns should be made within 28 days. Please be aware that you must contact us and request a returns number within 14 days of receiving your order.
Please email info@motionbjj.com to request a return. We will need to know your order number, the items you want to return, and the reason for your return.
2. Post your return to us
Once you’ve notified us that you are returning an item, you have a further 14 days to return it to us.
Make sure your items and original wrapping and your parcel contains all the information requested by our Customer Service Team.
Either take your parcel to a Post Office or arrange for it to be collected by a local courier.
Remember to ask for a receipt as proof of sending.
3. Refund
Once we have processed your return you will receive notification via email.
All successful returns will be credited to the original method used for payment.
Please note refunds can take up to 10 days (Monday to Friday, excluding bank holidays) to show into your account.
How Can I Cancel Or Change My Order?
Orders that have already been processed and dispatched can be returned to Motion.
If your order has not been dispatched we will be able to cancel your order. Please email info@motionbjj.com to cancel your order.
Unfortunately, orders that have been cancelled cannot be reactivated, so if you change your mind, please place a new order in the usual way.
